We welcome people from around the world to have positive experiences on the SPREE.LIMO platform by following our Ride Hailing Community Guidelines principles. So as to connect with others in our our marketplace and community we serve.
Our goal is to ensure that we create a safe and respectful working environment for our employees, customers and all stakeholders, free from stress and harm caused by any form of unreasonable behavior or abuse.
We maintain a set of Community Guidelines that include rules and standards when using SPREE.LIMO Ride Hailing app to help ensure a safe, trusted and reliable experience. These guidelines apply to anyone on our SPREE.LIMO Ride Hailing Services platform.
Anyone who uses SPREE.LIMO’s marketplace platform is expected to follow the Community Guidelines— including but not limited to Riders, Driver partners, businesses and vendors.
These guidelines are developed to help make everyone feel safe, respectful and generate positive experience on our SPREE Rides. They apply to anyone who use the SPREE.LIMO Ride Hailing Services offered by GROUP20.LIMO LLP.
It also includes interactions you may have with GROUP20.LIMO employees and contractors, including at SPREE.LIMO Customer Support Center, or over the phone.
Not following any one of our Community Guidelines can constitute a material breach or violation of the terms of your agreement with SPREE.LIMO (GROUP20.LIMO LLP) and may result in the loss of access to part or all of the SPREE.LIMO Ride Hailing Services. Please take a moment to read carefully and understand the guidelines.
We are committed to maintaining a respectful environment for all stakeholders on our platform and in the community. We do not tolerate any kind of harassment or abusive behaviour on our SPREE.LIMO platform.
Customer harassment has significant negative impacts on our employees, riders and driver partners including psychological stress, decreased morale and potential physical harm. Employees and driver partners who are regularly subjected to such behavior may experience burnout, anxiety, or other mental health issues.
The following actions or behaviour are prohibited by law:
Basic Mutual Respect & Understanding
Treat your fellow SPREE.LIMO users or drivers as you would like to be treated yourself: Basic mutual respect.
The actions you take and how you conducts oneself while using the SPREE.LIMO Services can have a big impact on the safety and comfort of others. Be respectful and show courtesy towards others.
Always show patience and understanding. Your impatience and rush will compromise the safety of the driver and all other road users. Delays are common due to foul weather or traffic conditions. Delays and disruptions are part and parcel of any vibrant city. It is common courtesy not to shout, swear or slam car doors just because of a slight delay.
You are expected to exercise good judgment and behave decently towards our driver partners in response to any particular situation when you are on our SPREE Rides. Just as you would in any public space.
Customer harassment specifically refers to actions by Riders, Driver partners or anyone on the SPREE.LIMO platform that go beyond legitimate requests or feedback; and instead involve unreasonable, excessive or harmful behavior towards one another.
Not all complaints or demands from customers are inappropriate or constitute harassment. There are instances where customers raise legitimate concerns about our products and services, seeking improvements or redress. However, customer harassment occurs when these complaints cross the line into excessive or abusive demands that are unfair, unreasonable or even malicious.
Characteristics of Customer Harassment
Unreasonable Demands:
Malicious Claims:
Abusive Behavior:
With the increasing use of social media, review sites, and other online platforms, SPREE.LIMO is prepared to manage and mitigate the impact of online harassment.
Nature of Online Harassment
The definition of online harassment involves any form of abusive or harmful behavior that occurs through digital platforms. This can include defamatory comments, fake reviews, threats, and other negative actions that damage the reputation of the company or its employees. Online harassment can be just as damaging as in-person harassment, both for the individuals targeted and for our company’s public image.
Common Platforms
Common platforms where online harassment may occur, including social media sites (e.g., Twitter – X.com, Instagram, TikTok, Facebook, Pinterest, WhatsApp, Wechat, LINE, Youtube), review sites (e.g., Google Reviews, Yelp), company websites, and any other online forums. Harassment on these platforms can be particularly challenging to manage due to the public and often viral nature of online content.
Reputational Damage
Negative comments or false accusations made online can quickly spread, potentially damaging our company’s reputation. Even if the claims are unfounded, the viral nature of the internet can amplify the negative impact, leading to a loss of trust among customers and the broader community.
Stakeholders’ well-being
Employees, Riders and Driver partners who are targeted by online harassment may experience significant stress, anxiety, and a sense of privacy violation. The adverse effects can create long-lasting depression and detrimental to their mental health.
Legal Recourse
If the content violates the terms of service of our platform where it was posted, our company will request its immediate removal. This may involve reporting the content to the platform administrators or taking legal action if necessary.
We may consider pursuing legal action against individuals or entities responsible for defamatory statements or online harassment. This could involve filing a lawsuit for defamation, seeking damages, or obtaining a court order to remove the harmful content.
SPREE.LIMO takes incident reports of discriminatory behavior and racism very seriously.
SPREE.LIMO prohibits any form of discrimination. You should always feel safe, secure and welcomed.
We do not tolerate conduct if we determine that you are in a situation subject to discrimination.
Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views or any other characteristic protected under relevant law.
It is unacceptable to reject or use our services based on characteristics like a person’s age, color, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, political views or any other characteristic protected under relevant laws.
It is also unacceptable to rate another user based on these traits.
Any user refusing to provide or accept services based on any of the above mentioned characteristics would have violated this prohibition will lose access to SPREE.LIMO Ride Hailing Services.
Do not use aggressive, confrontational, or engage in harassing behavior. Do not use abusive or foul language or make gestures that could be disrespectful, threatening, or inappropriate.
Always stay away from personal and sensitive topics like religion and political beliefs.
Any behavior involving discrimination, violence, harassment, or illegal and unsafe activity while using the SPREE.LIMO platform can result in permanent ban or suspension of your SPREE.LIMO account.
The following list provides examples of inappropriate conduct, but is not exhaustive.
Behaviour and comments that could make people feel uncomfortable are not acceptable.
Examples include nudges, whistles, and winks.
Do not touch, get physical or flirt with people you do not know.
Certain conversations could be perceived as harmless can turn out to be offensive to the other party.
Do not comment on personal appearance.
Refrain from asking unrelated personal questions.
Avoid discussing your own or someone else’s private life or using explicit language.
Physical contact is prohibited while using the SPREE.LIMO Services, regardless of whether you know the person or they given you their consent.
We will not hesitate to report to the relevant authorities if you are suspected to have committed the following illegal acts. You may be penalized under prevailing laws in the event of any theft, robbery, acts of vandalism, or damage to the driver’s vehicle or other property.
Do not use SPREE.LIMO as a platform to transport or transfer any illegal items including electronic vaporizers and related components, drugs, weapons and hazardous materials.
SPREE.LIMO is committed to following all applicable laws in the country that we serve.
Everyone is responsible for knowing and obeying all applicable laws and regulations at all times when using the SPREE.LIMO Services. This includes airport rules and regulations and the rules of the road, such as speed limit and traffic laws and regulations.
Do not request or demand the driver to increase speed.
Do not request the driver to make any detours just to avoid toll fees.
Do not overload or exceed the vehicle’s permissible capacity.
When you book or ride with SPREE.LIMO ride hailing services, each person on the trip or in the vehicle is responsible for their own personal actions and omissions, however the account holder is ultimately responsible for the behavior of all their guests.
If you request a ride for another adult or passengers, you’re held responsible for their behaviour (and the behaviour of any child accompanying that adult) during their ride in the vehicle.
